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Salesforce the leading customer relationship management solution that brings companies and customers together. It’s one integrated CRM platform gives all departments in an organisation — including marketing, sales, commerce, and service — a single, shared view of every customer. It provides powerful, connected products for improving a company’s marketing, sales, commerce, service, IT, and other functions. Over 150,000 companies, both big and small, are growing their business with Salesforce.

Application Overview

Banking

- Empower customers with engaging portals and communities.

- Reduce loan cycle times and provide self-service across any channel.

- Transform generic transactions into personalised 1-to-1 experiences, with real-time service and advice.

Communications

- Collaborate easily across customers, reps, agents, and retailers.

- Extend Salesforce to every device so field service agents can get the job done.

Consumer Goods

- Get smarter about sales, retail execution, and trade promotion management.
- Connect the right store with the right product at the right time.
- Offer customer service across channels and wow your customer.

Healthcare

- Accelerate acquisition, enrollment, service, and innovation.

Insurance

- Better inform associates about shopper preferences
- Offer 24*7 service on Insurance products and resolutions.

Life Sciences

- Deliver a better experience with customised, real-time support.
- Secure access to in-depth drug information from any device.

Manufacturing

- Resolve product issues faster than ever with optimised job scheduling. Provide proactive support by triggering alerts based on device data.
- Increase first-time fix rate to lower your costs and drive more revenue.

Media

- Build deeper consumer relationships with mobile apps and tools.
- Make it easy for internal teams to work together, track progress, and give feedback.
- Manage subscriptions, browse content, update profiles, and more.

Non Profits

- Get a complete view of client, supporter, member, volunteer, and affiliate interactions.
- Collaborate across all parties to make the case for more giving.

Retail

- Boost sales with personalised offers — online and in-store.
- Empower associates to sell more with customer purchase history data available on any device.

Travel & Hospitality

- Deliver tailored services across every channel and property

Wealth Management


- Have a complete view of the client, including relationships, goals, and assets.
- Grow your book of business faster with productivity tools.